Buy or Renew. Use the Cisco Product Returns and Replacement Process (RMA) to return your WAVE devices, follow these steps: Step 1 With your web browser, navigate to the Cisco Product Returns & Replacements (RMA) , shown in Figure 1 . You can't send the product back without an RMA number -- well, you could, but it would either be marked "return to sender" or it would be misplaced and you'd never see it again. 6 user guide (Cisco DNA Center User Guide, Release 2. The faulty swit. 10-03-2016 05:35 AM - edited 03-01-2019 04:31 AM. Select More reference fields to enter or select a P. Cisco’s RMA numbers begin with a “600 or 900” and are 9 digits long. . Before you begin the restore process of a faulty or failed physical appliance, contact Cisco TAC for replacement hardware. Prefix: The alias must begin with the pattern string. USer the right arrow -> to navigate to Boot Options screen and select the boot device. Transfer Policy Software is not transferable unless (A) applicable law requires it, (B) the applicable license terms expressly permit it, or (C) the transfer is an Authorized Transfer. You are responsible for the returned parts until we receive them, including any. Enter the name of the backup process, Weekly_data_backup. Cisco's RMA tool will send reminders to fill out the draft RMA to the user with whom the case was opened. For a DOA RMA: A new unit will be shipped from the Juniper manufacturing facility within two (2) business days; The defective product must be returned within ten (10) days from receipt of the replacement unit;During the Discovery process, Cisco DNA Center assigns a role to each of the discovered devices. SD-Access Wireless architecture components • Control plane (CP) nodes: Host database that manages endpoint ID to device relationships. 2. com. Cisco ASR 9000 Series Aggregation Services Routers offer one of the industry’s highest-capacity Carrier Ethernet platforms. Check the Health Events on FMC. To return a product, please follow the instructions below: Step 1 unused parts to Cisco in its original. RMA品返却 パートナー様ご手配便でRMA返却をいただく際は下記情報を事前にご連絡を頂きますようにご協力をお願いします。 1. The controller has four 10G data ports and a throughput of 40G. Step 2: Locate a successful backup of the faulty device. Log in rma - Cisco. Suffix: The alias must end with the pattern string. Cisco does not accept Destroyed, Stolen, or Scrapped Products as a part of Cisco’s RMA process for Advance Replacements. This guide provides instructions on how to install your Cisco Catalyst 9120AX series access points and provides links to resources which can help you configure the access point. We make the Cisco RMA process easy. Warranty Returns (RMA) General Support Philosophy Introduction and General Philosophy This page outlines the process by which Meraki coordinates and delivers its technical. Cisco vWAAS Bundled Image Upgrade for ENCS 5400 Series, with RMA Process for Cisco EOS/EOL WAVE Devices RMA Process for Cisco WAVE Devices Figure 1 Product Returns & Replacement (RMA) Page Step 2 From the Search drop-down list, choose one of the following search options: † Company Name † Order Number † Product Name †. Welcome to Global Order Management RMA One Source Forum! The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed commitment. 3M Type 3 Stacking Cable. Choose the added device and Convert Licenses to Smart Licensing. 2. SeeSealingtheShipmentforadditionalinformation. ** If the SMU type is Process Restart: upon activiation of the SMU, the sata_fpd process restarts on the router. Cisco may require the Transferee to pay service inspection orCall Tac and open the ticket for RMA. Q. Technical Assistance: Cisco Enhanced Limited Lifetime Hardware Warranty includes access to technical support during local business hours, 8 hours per day, 5 days per week. Appliance Serial Number (required)Users of Cisco's PRR (Product Returns and Replacement) tool will notice some minor changes to the layout and naming of certain fields in the "Site Information" page, starting on November 18th, 2019. Cisco Meraki can replace a defective device through the RMA process. This document is Cisco Public Information. All parts and processes employed in the remanufacturing process are certified by Cisco, and all units are backed by the same warranty as the equivalent new Cisco products. Manage Cisco Systems US/Canada investigations for counterfeit, grey market, and service related cases. CSCvx16766. 6. There are details that must be worked out for productive use, however the basic concept would remain the same. RMA (including parts and onsite options where available). We work directly with the SYNNEX Customer Service Team to open and resolve Cisco RMAs. The process for submitting an RMA, referenced supporting tools (for example, RMA template), and other information described in this guide applies only to Cisco Service Provide Video Technology (SPVT) products and does not apply to other Cisco products. This Service provides an optional add-on hardware replacement service for existing Cisco customers with active with the normal shipping process. Description. Tested by connecting Meraki POE injectors. From the new switch console run the command setup-clean-config. ワランティは、Merakiハードウェア製品ライセン スの一部として含まれています • Meraki Nowはオプションのサービス購入です。Return Type : Hardware Failure under Warranty Process Details: • Distributor is responsible to troubleshoot hardware request from reseller/end-user. 5KW ASR9K DC power module) No check required: Action required only if no power feed fail alarm or event is generated and/or the power LED remains lit after the power feed failure. If any of the above resolved your issue, then the problem could be a firmware issue and a RMA isn't required. These special situations are priced and scheduled on a case-by-case basis. (RMA) process, you must transfer that controller’s licenses within 60 days to a replacement controller. Place the shipping label on the outside of the carton. further details are below:-. O. See IoT special offers Explore industrial IoT portfolio. Return Material Authorization Definition. The switch shows as unreachable. CISCO PUBLIC INFORMATION, meraki-rma-only-service. The 4 Step RMA Creation Process Entering an RMA Support Key Features ‘Know Me’ – When you login, you will be presented with your RMA history within the last 30 days and. Cisco Wide Area Application Services Command Reference (Software Version 6. Exception: For United States and Canada, the RMA request must be created by 6:00 PM Eastern. Cisco Employee. sh* The DOA process is separate from any warranty programs. Cisco vWAAS Bundled Image Upgrade for ENCS 5400 Series , with RMA Process for Cisco EOS/EOL WAVE Devices Describes how to install vWAAS on ENCS 5400 Series and how to use RMA process for WAVE devices. Under the terms and conditions of Cisco Systems RMA policy the replaced parts must be returned to Cisco Systems for analysis within ten (10) days to allow Cisco Systems to continue to improve the quality and reliability of the. Accept the new serial number and perform the RMA process. How to Buy Product Returns & Replacements (RMA) Create a RMA Order and return failed hardware. Go to Cisco Software Central and log in with your Cisco. Yes. Hardware Replacement: Also known as Return Materials Authorization (RMA), this is the ability for you to return a product deemed to be defective and to receive a replacement at the service level specified in the terms and conditions of your service agreement. 5. See Backup Server Settings. This person will register for portal access first, becoming the delegated administrator. The factory reset process is used in the following scenarios: Return Material Authorization (RMA) for a device: If you have to return a device to Cisco for RMA, remove all the customer-specific data before obtaining an RMA certificate for the device. warranty period and according to the replacement process described in the warranty card (or if no warranty card, as described on the Cisco Product Warranties web page. Step 2. copy AnyConnect profiles (the . Asia Pacific. Cisco vWAAS Bundled Image Upgrade for ENCS 5400-W Series, with RMA Process for Cisco EOS/EOL WAVE Devices RMA Process for Cisco WAVE Devices Figure 1 Product Returns & Replacement (RMA) Page Step 2 From the Search drop-down list, choose one of the following search options: † Company Name † Order Number † Product Name †. in the KVM screen, select the Macros option (on top left) > Manage > New > F6 > Add. The URL for PRR is:. Note: If your service contract (s) is already associated with your Cisco. Package Parts: Parts should be packaged per Cisco’s. This video explains what can be done within the Licenses and Devices Tab in the License Registration Portal. Here, you need to enter the IP address and the shared secret <password> that is used in order to validate the WLC on the ISE. However, to satisfy all stakeholders and minimize both downtime and cost, we must do troubleshooting to determine if an RMA is. As per the device's replacement warranty, Cisco Meraki can replace a faulty device. Produce a Demo or Evaluation LicenseThis document describes Cisco’s Smart Net Total Care (SNTC) Device Level Support: • TAC. Note: Use the CSV file from step 1 to fill in all the values requested when the device template is attached. The TAC engineer will hand you off to the logistics team, who will generate an RMA number for you. Cisco RMA Policy for Warranty and Hardware Support Contract Returns | En français. The request will be processed within 24-48 business hours. Options. Remove the old PIM. Voice: 1 800 800-1180 ext. Following service request creation, customers will receive an e-mail similar to the example below: From: sherholm@cisco. The RMA number is distinct from. Related forms. Process 1: Connect to Cisco and access software images. Contact CiSCO at 303-790-100 for technical support. Cisco WebEx Meetings Server Troubleshooting Guide. The Cisco Refresh (Certified Remanufactured) program supports our purpose and helps you do the same. docx Cisco RMA Only Service Service Summary: This Service Description must be read in conjunction with How Cisco Provides Services, which is incorporated into this document by reference. in the KVM screen, select the Macros option (on top left) > Manage > New > F6 > Add. Click Add . This guide is to assist in the standard steps required to return a service RMA part to Cisco from APAC location using the Cisco POWR Tool. Page 1 of 3 How to complete return invoice UPS SCS Logística Brasil LTDA, as a Cisco partner, performs the replacement / exchange operation under warranty of its products. Phone: 001 888 443 2447. This document describes the Proactive RMA system. Cisco DNA Center must be connected to Cisco (CCO) to display and. Cisco. They also detect malicious and/or counterfeit images by analyzing binary images installed on any Cisco device that come through our RMA process. 総箱数(配送伝票. Access to Cisco's Technical Assistance Center (TAC) will be available 24 hours a day, seven days a week for a period of 5 years from the end-of-sale date for hardware and operating system software issues and for a period of 3 years from the end-of-sale date for application software issues. 1. COM. For the Normal RMA( Non-DOA ) return, customer should use their appointed forwarder to ship the RMA items back to DHL China by shipping terms of Delivered at Place (DAP). Federal Employee Benefits Analysis Report Components A. Cisco Confidential PRR Duplicate RMA Feature In some cases, it may be more efficient to copy, or ‘duplicate’ an existing RMA to create a new RMA. com, which provides You with helpful technical and general information on Cisco Products as well as access to Cisco's on-line Software Central library. Products returned should be new and unused. 3. Tested by connecting to different switches (Cisco and Meraki) 3. After the service call the field engineer prepares the return part for shipping and advises you of the Cisco RMA process. update ASA software to same version as the primary ASA. 3. Provision the phone in the Cisco Unified Communications Manager database using any accepted provisioning method. 返却いただくRMA# 3. Contact Asset Recovery for questions or concerns regarding RMA returns. 06-30-2013 01:05 AM. Q. 3. Cisco Confidential PRR Duplicate RMA Feature In some cases, it may be more efficient to copy, or ‘duplicate’ an existing RMA to create a new RMA. Warning: The backupconfig command process overwrites the target SMA databases. Return material authorization (RMA) is an arrangement in which the supplier of a good or product agrees to have a customer ship the item back to them in exchange for a refund or credit due to a product defect or malfunction. Exception: For United States and Canada, the RMA request must be created by 6:00 PM Eastern. Register for a Cisco. First, you'll have to contact the hardware manufacturer's RMA department to get. Cisco Webex Enquiries Australia: 1800 493 239. Step 2. Upon filing a support case for a suspected failed disk, Customer Success will ask for information about the circumstances to help with resolution. The issuance of an RMA/RGA is a key gatekeeping moment in the reverse logistics. 2. Prerequisites. PK !p6ê^ƒ ¶ [Content_Types]. The upgrade program is now closed and replacement is supported via Cisco RMA process. However, in order to satisfy all stakeholders and minimize both downtime and cost, troubleshooting must be done to determine if an RMA is the correct path to follow. You’ve raised a TAC case and your hardware has been given a grim diagnosis. The documentation set for this product strives to use bias-free language. A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period. Open a service request to talk to a Cisco TAC engineer or use Cisco. This number is printed on the FedEx label and on the reference section of your FedEx invoice. 1) Lists and describes each WAAS CLI. Cisco Secure Client 4. On the FMC, navigate to System > Health > Events and check the status of the Smart License Monitor module for errors. The return label must be underneath the shipping label. sh" and reload (Run the command reload) to cleanup any existing configurations on the. Step 4: Track Status. Two serial numbers can now be entered at the time of RMA creation for those partners that self-spare, via the Service Order RMA Tool (SORT): The serial number of the claimed defective part from customer networkHello SDA Experts, I'm working on PoC for the hospital enviroment in Switzerland and we're in the place where we're trying to test the RMA procedure for Fabric Devices. I'm assuming that the process will be along the lines of physically moving the RAID card. Customers and partners request an RMA for defective hardware tokens by calling Duo technical support. (RMA) workflow in Cisco DNA Center lets you replace failed devices quickly, thus improving. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. Process swapper (pid: 1, threadinfo=a80000010803c000, task=a800000108038b38, tls=0000000000000000). Login to access services and support, change communication settings, and. In the left pane, click User. It is important to provide the required information to the Cisco support engineers when you request an RMA. Hardware warranty duration: 1 year. If you initiated an RMA process and have received a new router as a replacement, you need to upload the updated version of the authorized vEdge serial number file to Cisco SD-WAN Manager. Cisco RMA Policy for Warranty and Hardware Support Contract Returns Cisco Systems, Inc. Q. Access to Cisco. 2. Most mail-order businesses have a policy concerning returns. 2) When you click on the "Complete your RMA button" in the email, it will take you to a review & submit page on the RMA tool. Push the template into a spare or RMA router. 3. 2. During the boot up, select Macros > User Defined > F6. Phone: 61 2 8446 3411 (Option 4 ). The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed commitment. Cisco recommends replacing the suspect LC hardware (8-10GBE). . On a different note, Cisco engineering really ought to know better than to expose these software internals in syslog messages. An Cisco Secure Client Apex license is required for both options. We continue to focus on the customer experience as we evolve the. Solved! Go to Solution. 3 Borders : CAT9500 (will be 9600 in the production) Edges : Mix of 9300s and 9400s SW Version : 17. com Europe & Emerging Countries: emear-lsc-spvtg@cisco. For a new onboard it is recommended to clean the device up with a software reset, this ensures all previous configurations in the Configuration Data Base (CBD) are removed. This change ensures that our. San Jose, CA 95134. In the case of box RMA, the customer is required to manually remove the WLC from the CSSM web page so that associated. Transfer the boot software to the flash drive (disk0) on the ASA. Replacement request is received by Cisco’s Returns team. "Product" means Cisco-branded Hardware and/or Software. ) necessary for network operation Process 1: Configure the site hierarchy within Cisco DNA Center Obtain an identical model, with the same number of network modules and same type and number of physical interfaces. 1. Reply. 24-Hour award-winning technical services for Cisco products and technologies. The process of ordering a vWLC, 5520 and 8540 Series Wireless LAN Controller on CCW remains the same. Step 4: Select the device and choose Actions --> Replace Device. 5 Return Material Authorization. 1. com account or RMA # & Email address. Click Next. 1 Cisco Systems, Inc. When you launch the Cisco Nexus Dashboard Fabric Controller Web UI for the first time, the Feature Management window opens. scope server x/y -> scope memory-array x -> show stats history memory-array-env-stats detail. You are responsible for the returned parts until we receive them, including any import duties, taxes, and fees. Direct Web Access. Not everyone can contact Cisco TAC and raise a Case. CCW Support. 4. Software support will be as follows. Under the terms and conditions of Cisco Systems RMA policy the replaced parts must be returned to Cisco Systems for analysis within ten (10) days to allow Cisco Systems to continue to improve the quality and reliability of the. The screenshot below shows how the email will look like. and its subsidiaries will issue Return Materials Authorization (RMA). 3. It is highly dependent on the level of maintenance. . Learn more about how Cisco is using Inclusive Language. San Jose, CA. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative. using the Cisco RMA process and refer to this FN. Complete the following prerequisites before proceeding: Configure the site hierarchy within Cisco DNA Center Configure network services (ex. Cisco OS and configuration settingsRMA provides a common workflow to replace routers, switches, and APs. To connect with CCW Support, follow these options one by one after dialing the toll free number. com. Base info. Licenses on existing and newly. not an authorized RMA number, which is used to return products to Cisco, but a temporary tracking number. 1. In a previous post, Jim Fuller, Senior Director of Technical Services focused. . These routers are optimized for aggregation of dense 10 Gigabit Ethernet and 100 Gigabit Ethernet connections. Thanks Scott. comThreat Defense→ASA: Firepower 1000/ 2100; Secure Firewall 3100/4200. Asia Pacific. Products are fully remanufactured and certified. In addition to CEMS Maintenance Services, we also offer technical CEMS Hardware Training, including routine maintenance items, either on-site or at our location in Centennial, Colorado. 1. So is my Unit 4 broken, do I have to return it from where I bought it or how is the cisco rma process working? Do I have warranty with the serial number on the unit and how long in germany? Best Regards, NewCom. Supported Transceiver Modules Use the Cisco Product Returns and Replacement Process (RMA) to return your WAVE devices, follow these steps: Step 1 With your web browser, navigate to the Cisco Product Returns & Replacements (RMA) , shown in Figure 1 . Click “Request Return Label & Pickup”. Usage tips. Phone: 61 2 8446 3411 (Option 4 ). 5. Cisco Support Assistant. Organizations with highly mature operations embrace automation – giving them greater adaptability, resilience, and agility. In the Cisco DNA Center GUI, click the Menu icon and choose Provision > Network Devices > Inventory. What happens with my ASA license key during a RMA? A. docx and select your option from the Contact Cisco drop down menu. For issues and exceptions, please use the Contact Asset Recovery form. 1) When an RMA is needed, the system will send a handoff email to the SR requester or Acknowledgment contact. You are responsible for the returned parts until we receive them, including any. Cisco Catalyst 2960-X Series Switches come with an Enhanced Limited Lifetime Warranty (E-LLW). com To: bob@example. - Cisco RMA'ed 114 M3 blades with defective memory sockets, we received new blades. Important Claim Information you should record. Cisco’s takeback and reuse program enables you to return your end-of-use equipment for free, via a simple, secure and sustainable process. Q. 4: Register newly received FTD ( Cisco RMA one) to new FMC. Push exactly same interface and routing configuration to this FTD and wait proceed with cutover. Step 2: Locate a successful backup of the faulty device. First select a person at your organization to administer the portal. CISCO PUBLIC INFORMATION, Cisco Success Tracks. All Cisco warranties apply to the end customer or original owner (the individual who purchased the product for their own use), also referred to as the end user, and are not transferable. The request will be processed within 24-48 business hours. This guide provides mounting instructions and limited troubleshooting procedures. m. These routers are optimized for aggregation of dense 10 Gigabit Ethernet and 100 Gigabit Ethernet connections. 2. IMPORTANT: If you or the organization you work for has never raised a TAC/RMA case before, I strongly urge you to try. 0 describes the RMA Procedure. Complete these steps in order to download the boot image via the ASA CLI:Stacking and High Availability Configuration Guide, Cisco IOS XE Amsterdam 17. 5: During downtime, just swap cables from current primary FTD (the only member alive in HA pair) to new FTD. Please follow the packaging instructions and shipping requirements provided on the RMA Process page. Still haven’t received replacements. Contents. We would like to show you a description here but the site won’t allow us. import any third party certificates to the standby ASA. This document describes the process for obtaining and installing activation keys for a subset of Cisco® security products (former IronPort ® products only): Product Activation for Software Products (Initial Purchase, Follow-On, and Renewals)These commands are useful when troubleshooting errors from CLI. ** 341-0325-02(2KW ASR9K DC power module ) No check required Return merchandise authorization. Note: Customers in USA can choose the preferred version of ACI software to be pre-loaded when placing the RMA request. If affected, replace on failure with the Cisco RMA process. Cisco does not offer, authorize, or endorse any used equipment inspection or recertification for Destroyed, Stolen, or Scrapped Products. Get an RMA Number . See Commands for Retrieving Disk Information. , electrical services, internal cabling. Once you confirm the switch is in ACI mode, these are the steps to clean up the replacement switch. ) Confirm the device is registered, re-deploy the configuration/policies. After you reimage, you can change it to Platform mode. Cisco Wide Area Application Services Command Reference (Software Version 6. Complete these steps to install and configure the new supervisor: Install the new supervisor in the chassis and, in case the supervisor uplinks are used for VSL, connect them physically. Click New as shown in the image. We work directly with the SYNNEX Customer Service Team to open and resolve Cisco RMAs. For a DOA RMA: A new unit will be shipped from the Juniper manufacturing facility within two (2) business days; The defective product must be returned within ten (10) days from receipt of the replacement unit;During the Discovery process, Cisco DNA Center assigns a role to each of the discovered devices. 2 - Faulty device selection. What are the steps? After migrating to Cisco UCS 6454 Fabric Interconnects, reconfigure the unified ports based on their location on the Cisco UCS 6454 Fabric Interconnects, and reacknowledge the newly configured ports. Cisco Corporate Social Responsibility (CSR) Cisco has a purpose to power an inclusive future for all, including helping ensure a sustainable and regenerative future for our planet. The Cisco Support Assistant (formerly TAC Connect Bot) provides a self-service experience for common case inquiries and basic transactions without waiting in a queue. I have following the "Replace a Faulty Device" section in the 2. During the boot up, select Macros > User Defined > F6. DNS, DHCP, etc. Once a customer or partner has a service request open with Duo technical support, an RMA will be initiatedIf you have a CE Series appliance, see Cisco UCS C220 Server Installation and Service Guide instead for basic information about that appliance and then follow your standard support process according to your service contract. Corporate Headquarters. In this step, the business and customer discuss the problem and the business determines the validity of the issue. See Backup Server Settings. Update your RMA – Options and Walkthrough. Backup and restore is primarily intended for RMA scenarios. You should have the original sales order number and RMA number in hand when you contact us. From memory array scope, you can also get access to DIMM. Two serial numbers can now be entered at. As above, you need to open a normal case first, then ask the the TAC engineer to conduct an EFA. A. Step 3. Find your Transaction History 12. com until a Cisco ASA device begins using it. 3. How to Buy Product Returns & Replacements (RMA) Create a RMA Order and return failed hardware. Unplug the cables from the modules. Navigate to Configuration > Remote Access VPN > Certificate Management, and choose Identity Certificates. Insert the new PIM (the PIM you received as part of the RMA process). This document must be read in conjunction with How Cisco Provides Services, which is incorporated by reference into this document. The objective of Guided Workflow is to to collect all pertinent case and RMA details to AUTOMATE RMA creation during Case Creation, avoiding the "Customer Handoff" email, therefore speeding up the RMA process. The SmartNet portal allows you to see End-of-Life information, support coverage, alerts, and reports for your devices. Go into the current device in the FMC, change the management ip address. • Software Download (including Data Collection Tools and Smart Applications where available). As part of the RMA process, the NFM will update the switch configuration, and ensure the image running on the new switch matches the previous switch. Cisco Meraki can replace a defective device through the RMA process. Organizations with highly mature operations embrace automation – giving them greater adaptability, resilience, and agility. This support is available for a period of ninety (90) calendar days from the date of purchase of the Cisco. com account or RMA # & Email address. 2. 3. 3). The 9120AX series access point is referred to as access point or AP in this. Click “Request Return Label & Pickup”. Configure Cleanup the Replacement Switch. Customer must return defective parts in accordance with Cisco’s return materials authorization (RMA) procedure located at within ten (10). Mismatches will prevent or delay the completion of the return process. Pic 1 shows how the email will look like. . How will customers get a return materials authorization (RMA) for defective Cisco Duo Tokens? A. We need to perform the following procedure for replacing the old router from the vManage NMS. Only product that has been issued a Cisco RMA number can be returned for credit. Learn how to return Cisco equipment with an RMA, who to contact for support, and how to remove data from your product. Replacement, Repair or Refund Procedure for Hardware: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery within fifteen (15) working days after receipt of the defective product at Cisco's site. Cisco does not accept Destroyed, Stolen, or Scrapped Products as a part of Cisco’s RMA process for Advance Replacements. Mismatches will prevent or delay the completion of the return process. Yes. After contract migration, the standard Cisco process will be in place. Log into the Cisco POWR Tool Two login methods are available: Cisco. Cisco Refresh is a cost-effective, sustainable way to leverage Cisco products. In addition to a higher capacity and. RMA ย่อมาจากคำว่า“ Return Merchandise Authorization” คุณจะต้องมีหมายเลข RMA ก่อนที่จะส่งผลิตภัณฑ์ที่มีข้อบกพร่องกลับมาและทำการแก้ไขหรือเปลี่ยน. Users will start the RMA process on the Product Returns and. Cisco’s RMA numbers begin with a “600. It is highly dependent on the level of maintenance. Guided workflow allows for automated troubleshooting cases (non-RMA) and RMA creation process for Service Requests (SR) opened for Cisco products. (30 minutes for severity 1 and 2 service requests) and all of Cisco’s RMA options (eight, as fast as two hours). If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. Follow the instructions provided on the screen by Microsoft to continue with the activation process. 3. Community. The Cisco Refresh (Certified Remanufactured) program supports our purpose and helps you do the same. com for shipment process. To return a product, please follow the instructions below: Step 1 unused parts to Cisco in its original. Please follow the packaging instructions and shipping requirements provided on the RMA Process page.